Contact & Support

We're here to help you enjoy your stay in Golden Bay.

Best time to reach us: Monday – Friday, 9:00 am to 5:00 pm (NZST). For urgent matters outside business hours, please call our 24/7 helpline on the same numbers. If this is an emergency, dial 111 immediately.

Where do I find the Wi-Fi password?

In the house compendium, usually on the front page.

What is the lockbox code?

It's included in your check-in details email. If you can't find it, call or text us.

Is all linen provided for my stay?

Yes — bed sheets, bath towels, hand towels, face washers, bath mat, and tea towels are provided. Extra sets may be available on request for longer stays.

The internet doesn't work.

Reset the router (unplug for 30 seconds, then plug back in). Network names and passwords are in the property guide. Contact us if you're still stuck.

I have no power.

There may be a local outage — check the switchboard for a tripped breaker, or call us.

It's raining — what should I do today?

See wet-weather ideas on our Explore Golden Bay page (Rainy Day Activities filter).

What should I do today?

Browse Explore Golden Bay for walks, beaches, cafés, and local favourites.

How do I change or cancel my booking?

See our Cancellation Policy. Contact us as soon as possible and we'll guide you through the next steps for direct bookings.